1.1 We offer a marketplace that allows third-party lessors ("Lessors") to advertise and rent out garments and accessories to third-party lessees ("Lessees") (collectively "Parties") through our app or website. The marketplace, app, and website collectively constitute the services we offer you ("the Services").

1.2 The following terms and conditions apply to all use of House of Share and constitute the contractual relationship between us and you. You can read about how we process your personal data in our privacy policy.

1.3 Your access to and use of the Services constitutes your consent to be bound by these terms, which establish a contractual relationship between you and House of Share. If you do not consent to the terms, you may not access or use the Services.

1.4 Only adults residing in Denmark are entitled to use the Services.

1.5 House of Share may change the terms from time to time. Changes to the terms will take effect after House of Share posts such updated terms in the appropriate place. Your continued access to or use of the Services after such posting constitutes your consent to be bound by the amended terms.

1.6 House of Share facilitates lending between Lessors and Lessees. House of Share makes the marketplace available for Lessors and Lessees to enter into a rental agreement with each other. House of Share does not check the quality of the rented items and is not involved in setting rental prices; this is defined by the Lessor.

1.7 The rental agreement between Lessor and Lessee is defined and regulated in these terms. House of Share is not a party to the rental agreement, except in cases where House of Share acts as a payment agent on behalf of the Lessor and/or Lessee.

 

General information

Legal name: House of Share ApS

CVR: 43640666

Address: Randersgade 6 6.th. 2100 Copenhagen Ø

Email: info@houseofshare.com

2.1 You must create an account on House of Share to rent out and/or rent garments. You must provide your full name, address, phone number, and email address when creating your account.

2.2 If you wish to delete your account with House of Share, you can do so by sending an email to info@houseofshare.com

2.3 When you download the app from either the Apple Store or Google Play, you will additionally be subject to the rules and terms that apply to the respective app stores.

2.4 When you upload content, such as images, texts, product descriptions, etc., to our Services, the person uploading the content warrants that they own the intellectual property rights. House of Share reserves the right to delete content without stating a reason.

2.5 House of Share does not own content uploaded by Lessors or Lessees. However, House of Share is granted an unrestricted right to use, share, modify, and translate the uploaded content for commercial purposes free of charge.

2.6 House of Share is not responsible for content uploaded by Lessors and Lessees to House of Share. If House of Share becomes aware that content uploaded by a Lessor or Lessee infringes third-party intellectual property rights, House of Share will remove the content from the Services without undue delay.

2.7 House of Share is not responsible for breakdowns or temporary interruptions on our website, power outages or internet connection failures, vandalism to the system (both physical as well as computer viruses and hacking), misuse of personal data, or other conditions and circumstances beyond House of Share's control.

3.1 Both Lessor and Lessee are obliged to use the shipping solution provided by House of Share through GLS. Lessor and Lessee automatically purchase a shipping label for the shipping solution upon entering into the rental agreement. House of Share will send an email containing a QR code, which the sender must present at their local GLS Parcel Shop, where the sender will receive a physical shipping label to attach to the package. The sender is responsible for ensuring that the rental product is securely packed.

3.2 A delivery time of 2 business days is expected from the drop-off of the rental product at a GLS Parcel Shop until delivery has taken place. If there is no space in the desired GLS Parcel Shop, the package will be delivered to another local GLS Parcel Shop. Delivery is considered to have taken place when the package containing the rental product is available at a GLS Parcel Shop.

3.3 The Lessor must drop off the rental product at a GLS Parcel Shop no later than 3 business days before the start of the rental period. The Lessee must drop off the rental product at a GLS Parcel Shop no later than the last day of the rental period.

3.4 If the Lessor has dropped off the rental product on time, but the rental product arrives late, House of Share will cover and refund the rental price calculated per day to the Lessee for the duration of the delay.

3.5 If the Lessee has dropped off the rental product on time, but the rental product arrives late, the Lessor must bear the loss themselves. If the rental product is lost with GLS for more than 15 days, House of Share will compensate the value of the rental product – however, up to a maximum of DKK 5,000.00. The Lessor must be able to document the value of the rental product in the form of a purchase receipt to receive compensation.

3.6 Shipping damages caused by the shipping company, where the rented item has been securely packed, are covered by House of Share – however, up to a maximum of DKK 5,000.00 per shipment. The Lessor must be able to document the value of the rental product in the form of a purchase receipt to receive compensation.

4.1 If the Lessee finds that the rental product does not arrive on time, is not in accordance with the product description, has undisclosed damages, or is otherwise dissatisfied with the rental product, the Lessee must submit a complaint to House of Share, which will process the complaint on behalf of the Lessor and Lessee.

4.2 The Lessee must submit the complaint no later than 10 hours after receipt, otherwise the complaint will be rejected.

4.3 If the rental product does not fit or sit well, but the size indication on the rental product and in the advertisement is consistent, this is not a valid complaint.

4.4 As for remedies for complaints, the Lessee solely has the right to cancel the rental agreement and demand a refund of the paid rent as well as the fee to House of Share and shipping costs.

4.5 House of Share offers the Lessee the option to pick up the rental product directly at House of Share's showroom as an alternative to shipping via GLS.

4.6 When picking up in the showroom, the rental product is considered to be rented "as seen". The Lessee is obliged to inspect and try on the rental product before taking it from the showroom, including checking the size, fit, condition, any damages, and that the product otherwise corresponds to the advertisement's description.

4.7 Once the Lessee has taken the rental product from the showroom, the Lessee's right to complain under clauses 4.1–4.4 lapses. The Lessee cannot subsequently complain about conditions of the rental product — including size, fit, condition, color, any damages, or other conditions — that could have been identified during inspection prior to taking it. The Lessee's other obligations under these terms, including timely return, liability for damages incurred during the rental period, and payment of rent, remain unchanged.

4.8 Wear and tear in the form of signs of use at the bottom of garments – including wear on seams, edges, and lining – as well as loose or missing sequins are expected on rental products that have previously been in use, and do not constitute a valid reason for complaint. Such conditions are considered normal wear and tear on rental products. The Lessee cannot therefore complain about such conditions, cf. clauses 4.1–4.4.

Ad preparation

5.5.1. If the Lessor, upon receipt of the returned product, ascertains that there are minor stains, this falls under wear and tear of the rental product. The same applies to signs of use at the bottom of garments – including wear on seams, edges, and lining – as well as loose or missing sequins, which are also considered expected wear and tear for rental products, cf. clause 4.8. The Lessor has the right to have their direct costs for repair covered, provided the product is deemed totally damaged – e.g., by large holes or a broken zipper. However, the Lessor cannot have expenses for ordinary cleaning or minor repairs by a tailor covered, as this is considered part of the Lessor's own responsibility.

5.1.2. The Lessor determines the rental price, the new price of the rental product, and the compensation price when submitting the advertisement. House of Share may demand documentation for the new price and the compensation price of the rental product.

5.1.3. House of Share performs a manual review of the advertisement for the rental product before it is finally displayed on House of Share. House of Share does not validate the information but merely checks that the product has been assigned the correct product category and contains the minimum information according to clause 5.1.1.

5.1.4. House of Share reserves the right to remove advertisements if the Lessor repeatedly uses their right of cancellation or if there are repeated complaints about the Lessor's products.

5.1.5 If the dress has been inspected and approved by the renter before the start of the rental period, the right to complain lapses. The renter cannot therefore subsequently complain about conditions of the dress that could have been identified during the inspection.

 

General obligations for Lessors

5.2.1. As a Lessor, you are responsible for:

• that you have the right to rent out the products in question,
• that you deliver the product on time according to the concluded rental agreement,
• that you deliver the product cleaned, and that you wash or dry-clean the rental product before the product is sent to the Lessee, and
• that the product description is accurate and truthful, and that the product description contains all necessary and relevant information, including information about damages and any instructions for correct use of the rental product.

5.2.1.1.

As a Lessor, you are fully responsible for picking up the package at the parcel shop within the deadline specified by GLS. If packages are not picked up within the deadline, the package will be returned, and House of Share disclaims responsibility for being involved.

Lessor's right of cancellation

5.3.1. The Lessor has the option to cancel a rental agreement up to 14 days before the dispatch date against a full refund of the rental price to the Lessee. Upon cancellation, the Lessor must notify House of Share, which will inform the Lessee of the cancellation.

 

Lessor's obligations regarding complaint handling

5.4.1. House of Share handles complaints on behalf of Lessors in accordance with clause 4.1. The Lessor is obliged to follow the decision reached by House of Share during the complaint handling.

5.4.2. House of Share will contact the Lessor by email if the Lessee submits a complaint in accordance with clause 4.2. The Lessor must respond to such an inquiry no later than 24 hours after it is sent to the Lessor, otherwise the Lessee will be fully upheld in their complaint.

5.4.3. If House of Share – on behalf of the Lessor – refunds the rental price for the rental product to the Lessee as a result of a valid complaint, the Lessor must cover the fee that House of Share could have obtained through successful rental.

 

Lessor's obligations in case of Lessee's damage to the rental product

5.5.1. If the Lessor, upon receipt of the returned product, ascertains that there are minor stains, this falls under wear and tear of the rental product. The Lessor has the right to have their direct costs for repair covered, provided the product is deemed totally damaged – e.g., by large holes or a broken zipper. However, the Lessor cannot have expenses for ordinary cleaning or minor repairs by a tailor covered, as this is considered part of the Lessor's own responsibility.

5.5.2. If the Lessor wishes to exercise their right under clause 5.5.1., the Lessor must contact House of Share as soon as possible and no later than 48 hours after receiving the returned and damaged rental product, and House of Share will conduct a more detailed damage assessment. House of Share may require the damaged product to be physically sent to House of Share for further examination.

5.5.3. Based on the damage assessment conducted by House of Share according to clause 5.5.2., House of Share will decide whether the Lessor is entitled to have the repair costs or the replacement price covered. The Lessor is precluded from making any claim directly against the Lessee.

5.5.4. If House of Share chooses to accommodate the Lessor in the damage assessment, House of Share will either arrange for the damage to be rectified or pay the amount corresponding to the repair costs or the replacement price. If House of Share chooses not to arrange for repair, the Lessor will have to arrange for the repair of the rental product themselves. If it is assessed that the Lessor will receive the replacement price, the Lessor will have to submit the product to House of Share.

5.5.5. If House of Share pays an amount to the Lessor on behalf of the Lessee as part of the outcome of the damage assessment, House of Share will take over the Lessor's claim against the Lessee and collect the transferred claim from the Lessee.

Lessee's right of withdrawal

6.1.1. The Lessee has the option to withdraw from the rental agreement no later than 14 days after order confirmation to receive a full refund. However, if the rental period starts within the withdrawal period – with less than 14 days until the dispatch date – the right of withdrawal lapses.

 

Returns

6.2.1. As a lessee, you must return the rental product no later than the day the rental period ends, cf. clause 3.3. If you do not return the rental product on time, the rental relationship will automatically be extended and a price corresponding to the daily rent in the original rental period will be charged. In addition to the additional rental payment, the Lessee is obliged to pay a late fee of DKK 250.00 per day that the rental product is delayed.

6.2.1.1. In addition to the aforementioned late fee of DKK 250, the Lessee will also be charged a penalty of DKK 250 per exceeded day. Of this amount, the daily rent will be paid to the Lessor as compensation. With more than 24 hours of exceeding the deadline, the penalty will then be paid to the Lessor.

6.2.2. If the rental product is not returned at the latest 30 days after the end of the rental period, the rental product will be considered lost. In that case, the Lessor will – in addition to clause 6.2.1. – be entitled to claim compensation corresponding to the replacement price of the rental product.

6.2.3. If you have lost the rental product in your custody, it is important that House of Share is notified immediately. In that case, you will be charged the replacement price for the rental product. If the rental product is lost, you will also be charged an amount according to clause 6.2.1. – however, only until you have given notice of the rental product's loss.

Purchase of insurance against damage to the rental product

6.3.1. As a Lessee, you can take out insurance for DKK 29.00 per rental period, which covers damages that have occurred during the rental period, cf. clause 6.3.1. House of Share will thus cover the amount you are charged according to clause 6.3.1. – however, up to a maximum of DKK 5,000.00. The insurance must be purchased when entering into the rental agreement.

7.1. Udlejer og Lejer betaler et honorar til House of Share, når parterne indgår i en lejeaftale iht. House of Share prisliste. Alle priser er i DKK og der indregnet moms i det omfang som loven kræver det. Beløbet hæves umiddelbart efter lejeaftalens indgåelse.

7.2. House of Share opkræver alle betalinger på vegne af Udlejer hos Lejer. I de tilfælde hvor Lejer har ret til tilbagebetaling fra Udlejer, opkræver House of Share ligeledes beløbet.

7.3. Både Udlejer og Lejer registrerer et betalingskort i forbindelse med oprettelse af konto hos House of Share. Alle ind- og udbetalinger foregår som udgangspunkt via det tilmeldte betalingskort. Hvis det ikke er muligt at trække det skyldige beløb via betalingskort, vil der blive udstedt en faktura til debitor med en betalingsfrist på 8 dage.

7.4. Udlejer modtager lejen fratrukket honorar samt fragtomkostninger seneste 5 hverdage efter lejeperiodens ophør. Alle øvrige udbetalinger til Udlejer og Lejer foregår senest 10 dage efter det er konstateret, at der er et skyldigt beløb.

7.5. House of Share indestår for at alle ind- og udbetalinger gennemføres. Såfremt en Udlejer eller Lejer ikke betaler det skyldige beløb iht. nærværende vilkår, udbetaler House of Share det skyldige beløb til fordringshaveren og overtager kravet mod debitor.

7.6. Hvis en Udlejer eller Lejer ikke betaler en udstedt faktura iht. pkt. 7.3. inden betalingsfristens udløb, forbeholder House of Share sig retten til at udelukke den pågældende debitor fra Tjenesterne.

Betingelser for værdibeviser og gavekort

81. Værdibeviser og gavekort udstedt af House of Share er gyldige i 2 år fra udstedelsesdatoen, medmindre andet fremgår særskilt. Efter udløb af gyldighedsperioden bortfalder værdibeviset/gavekortet automatisk uden yderligere varsel og kan herefter ikke indløses eller forlænges.

8.2 Værdibeviser og gavekort kan udelukkende anvendes som betaling via House of Share-appen og kan ikke ombyttes til kontanter, helt eller delvist. House of Share forbeholder sig retten til at afvise værdibeviser/gavekort, der er udløbet, misbrugt eller anvendt i strid med disse betingelser.

Salg af produkter ("Sell Out")

9.1. House of Share tilbyder lejlighedsvis salg af produkter (”Sell Out”), herunder tidligere udlejningsprodukter eller varer fra samarbejdspartnere.

9.2. Produkterne sælges som beset – enten efter fysisk fremvisning eller på baggrund af de billeder og beskrivelser, der fremgår i appen, på hjemmesiden eller fremsendes direkte til køber.

9.3. Der ydes ingen fortrydelsesret eller returret ved køb af produkter under Sell Out, jf. forbrugeraftalelovens § 18, stk. 2, nr. 3, idet produkterne sælges som brugte varer, der afhænger af individuel vurdering og stand.

9.4. Køber er forpligtet til selv at sikre sig, at produktet opfylder forventningerne, inden købet gennemføres.

9.5. Produkterne kan afhentes på House of Shares lokation efter nærmere aftale, eller sendes med fragt mod et gebyr, som fremgår ved købet. Risikoen for varen overgår til køber ved overdragelse eller ved indlevering til fragtfirma.

9.6. House of Share påtager sig intet ansvar for mindre afvigelser i farve, materiale eller stand mellem produktbilleder og det modtagne produkt, så længe afvigelserne ikke væsentligt ændrer varens samlede udtryk eller funktionalitet

10.1. Enhver tvist der udspringer vedr. anvendelsen af Tjenesterne eller heraf følgende tvister, herunder disse betingelsers omfang eller gyldighed, er underlagt dansk ret og skal indbringes for Retten i København.

Platanvej 6

1810 Frederiksberg C

+45 30 20 22 88

info@houseofshare.com